Category Archives: Internet Access

Virgin Wireless Broadband Drops 6 GB Data Credit

Virgin sent me a three day warning :

On 26 Oct 2010 at 2:33, team@virginmobile.com.au wrote: 

> Hi,
>
> Just a quick note to let you know you only have 3 days left to use up your data credit on your
> Pre-paid Mobile Broadband service.
>
> One of the great things is that you can recharge easily online at http://www.virginbroadband.com.au
> with your credit card or a voucher.
>
> Cheers
>
> The Virgin Broadband Team

I topped up my account today (30th Oct), but lost 6 GB of data credit — I am now down to 300
MB.

What gives ?

–Bob.

Well, what gives is that I did not add up the numbers 26 (th of October) and 3 (days warning). They add to 29! Which means that I should have topped up my monthly account by the TWENTY-NINTH, not the 30th or 31st of October (the end of the month).

The so-called monthly billing will catch you every time if you don’t read the details.

A warning to us all!

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Internet Access Back Again

I know ALL about loss of Internet access. The other week during the big wind-storm here in Sydney, one of my trees fell across the power and telephone lines. Oh the paper work !

Tree Down

The sudden weight on the cables wrenched the steel bracket from the corner of the house, ripping off a piece of the wooden fascia as well as a length of guttering. No roof tiles were damaged, but they were slightly shaken. Good thing the street pole was stronger than the house.

My insurance company agreed to pay for the repairs, but for a few days I was living in a cave with just a single candle.

My computers were silent, and I had to go to bed when it got dark at 6pm.

Finally after visits from several different tradesmen (carpenter, gutterer, tiler, tree-shredder and electrician) I am now on the air again.

Strangely, the insurance company wouldn’t call the owner of the telephone line,Telstra, (because the fixing of the corner of the house had to be done before the line could be re-connected I guess), so I had to find a public phone to make the call myself *. They agreed to put me on their repair list and said it could be 2 to 18 days because I said there was no danger to the public. Should have said it was sparking!

On the day all this happened, the Energy Australia guy cut the power cable and taped it to the pole, then cut the telephone line and left two metres dangling from the cross-bar.

Cables Cut

Anyway, Telstra arrived after one day and I now have a dial-tone plus ADSL2+ Internet access again.

*I actually called my telco, Primus, who then contacted Telstra. I called the 1300 number on my mobile, but they politely suggested that I use a landline instead, because of the time waiting on hold. I thought that was pretty good of them — even though that short call cost me 75 cents 🙂  The public phonecall only cost 50 cents for about a 20 minute call (saved $20 there).